Our software call center provides technical support from 7 a.m. to 6 p.m. CST at (847) 821-2401. Our systems engineers can help you troubleshoot problems, write production programs, define part descriptions, and answer general Windows/networking questions. Our call center uses an emergency after-hours paging network designed to enable our customers to speak with an engineer 24 hours a day, seven days a week.
Fuji also offers on-site assistance during new installations and through ongoing technical support and software training. For new installations, our staff travels to the customer's site to assist in setting up PCs, configuring the network, and helping our customers initially use the new software. Our goal is to assist the customer in feeling comfortable with the software and getting at least one product running properly before we leave.
Finally, we assist our customers in integrating their existing in-house software systems with Fuji's software. Our software is database-driven and can be shared on a network server, promoting connectivity to other software systems. We also work closely with many third party software vendors to ensure their Fuji product interfaces are kept up to date.