TECHNICAL SERVICES
Technical Services Group
24/7 Support for US, Mexico and Canada: 847-821-2400
Fuji's Technical Services Group handles all machine and software related issues. This group of experienced engineers handles new installations, initial on-site training, machine warranties, emergency telephone support, and technical service support. They can also assist you with software questions and troubleshooting, including Windows and networking issues. During installation, they are able to help with Windows, network, and server configuration.
We also assist our customers with integration to into their existing in-house ERP systems and share our part inventory and placement efficiency information. We work closely with many third-party software vendors to ensure compatibility in any customer environment.
Although headquartered in Vernon Hills, Illinois, we also have several regional offices to ensure an engineer is always available to respond to our customers' needs.
We also offer:
- Service Contracts
- Preventive Maintenance
- Machine Certification
- Discounted Blocks of Service Hours
- Process / Operation Assessments
Fuji America’s response to Covid-19
In response to recent Covid-19 updates and ongoing discussions regarding safety protocols, Fuji America Corporation (FAC) makes every effort to have the safest protocols in place both in and out of our facilities. In addition, we will accommodate customers request to meet their specific protocols such as wearing of the proper PPE, proof of vaccinations, social distancing recommendations etc. In keeping with the Fuji values, our primary goal is to protect the health of our employees, their families, and our customers as well as the communities in which we live and work. FAC maintains transparency on this topic, and will continue to communicate information as needed. As the current circumstances and the needs of our community evolve, this notice may be modified or updated at Fuji Corporation’s sole discretion. If you would like more information or would like to speak to someone directly regarding our Covid-19 policies and procedures, please contact our Human Resource Department directly via email to HR@fujiamerica.com.
Contact Info: Email - support@fujiamerica.com, Phone - 847-821-2400